Transportation Network Company Consumer Protection

1. **ONE-SENTENCE SUMMARY:** This bill enhances consumer protections for individuals using transportation network companies (like ride-sharing services) in Colorado. 2. **KEY REQUIREMENTS:** - Ensure clear communication of fare estimates to riders before trips. - Provide a mechanism for riders to report safety concerns or incidents. - Maintain a system for drivers to receive training on safety and customer service. - Implement measures to protect riders' personal data and privacy. 3. **DEADLINES:** - Effective Date: The bill will take effect on January 1, 2024. - Compliance Deadline: Businesses must comply with all requirements by this effective date. 4. **PENALTIES:** - Fines for non-compliance can range from $500 to $5,000 per violation. - Enforcement may include investigations by state regulators and potential suspension of operating licenses. 5. **SMB IMPACT:** Small transportation network companies will need to invest in systems for fare transparency and rider safety, which may require additional training and resources. Compliance is essential to avoid hefty fines and maintain customer trust.